Refund and Returns Policy

Last updated: 24 October 2026

At JK Fashion Mall, operated by [Legal Business Name], we want you to love what you buy. If something is not right, this policy explains how returns, exchanges and refunds work. It follows the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Return Window

You can request a return or exchange within 7 days of delivery.

2. Conditions for Return

To be accepted, the item must be:

Unused, unwashed and not altered
In its original condition, with all original tags and labels attached
In the original packaging, with any free gifts, boxes or accessories that came with it

3. Items That Cannot Be Returned

Cosmetics, makeup and perfumes once the seal or packaging is opened (for hygiene reasons)
Innerwear and lingerie
Customised or stitched items, including stitched blouses and tailored kurtis
Sarees on which fall, pico or any other work has been done at your request
Sale or offer items clearly marked “Non-Returnable” on the product page
Items returned without tags, used, washed or damaged by the customer

Even for these items, if you receive a damaged, defective or wrong product, please follow Section 4.

4. Damaged, Defective or Wrong Item

Report it within 48 hours of delivery on WhatsApp +91 7222977506 or at [Support Email]
Share your order number, clear photos of the item and packaging, and an unboxing video (recorded from opening the sealed parcel)
Once verified, we will arrange a replacement or full refund at no extra cost to you

Please do not accept a parcel that looks tampered with or badly damaged at the time of delivery.

5. How to Request a Return or Exchange

Contact us on WhatsApp +91 7222977506 or email [Support Email] within 7 days of delivery
Share your order number, the item(s) to return and the reason
Our team will confirm if the return is eligible and share pickup or shipping details
Pack the item safely in its original packaging with tags attached

If reverse pickup is not available at your PIN code, we may ask you to send the item to: JK Fashion Mall, Near Pani Tanki, Main Road, Gotegaon, Dist. Narsinghpur, Madhya Pradesh 487118. [Return shipping charges: to be confirmed].

6. Quality Check

All returned items go through a quality check (QC) at our end. If the item does not meet the conditions in Section 2, the return will be rejected and the item will be sent back to you.

7. Refunds

Since we currently accept Cash on Delivery, refunds are made by bank transfer (NEFT/IMPS) or UPI
Please share your account holder name, bank account number and IFSC, or your UPI ID
The refund is processed within 7 working days after the item passes quality check
Shipping was free, so no shipping charge is deducted. [Any deductions: none / to be confirmed]
If online payment is added in future, refunds for prepaid orders will go back to the original payment method

8. Exchanges

Exchanges for a different size, colour or product are subject to stock availability
If the item you want is out of stock, we will offer a refund instead
If the new item costs more, you pay the difference. If it costs less, we refund the difference

9. Order Cancellation

You can cancel your order free of charge before it is dispatched by contacting us on WhatsApp +91 7222977506
Once shipped, the order cannot be cancelled, but you may refuse it at delivery or return it as per this policy
We may cancel an order if the item is out of stock, the price was shown wrongly, or the order looks fraudulent. If any payment was made, it will be fully refunded

10. Grievance Officer

Name: [Grievance Officer Name]
Designation: [Designation]
Address: Near Pani Tanki, Main Road, Gotegaon, Dist. Narsinghpur, Madhya Pradesh â€“ 487118, India
Email: [Grievance Email]
Phone: +91 7222977506

We will acknowledge your complaint within 48 hours and resolve it within 30 days.